FAQ

Frequently Asked Questions

General Questions

Safehotels is the world’s leading Hotel Safety and Security Certification company, established in Sweden in 2001. We operate in over 70 countries and 175 cities, providing independent safety and security certification for hotels.

To further enhance the safety and security of the hotel for guests and employees. Drive revenue through increased business and market differentiation with hotel room buyers who prefer independently certified hotels that always communicate additional commitment to safety and security.

For Hotel Owners & Operators

Safehotels certification makes it easier to identify hotels that meet stringent safety and security standards, providing enhanced due diligence for employee duty of care and responsible travel programs.
  1. Contact and sign up with Safehotels  
  2. Safehotels then contacts the hotel to agree a date for an onsite safety and secuity assessment, provides a copy of the Safehotels Standards Manual containing the Safehotels Global Hotel Security Standard © and advance visit questionnaire to upload key documents relating to fire, safety, security, and crisis management procedures, plans and service records.
  3. The assessment is conducted by a Safehotels auditor by means of: visual inspection, detailed walk through of the hotel and venue, face to face meetings and interviews with relevant managers and employees within the hotel, testing and inspection of certain security and fire equipment/systems.
  4. Following the assessment a report is produced confirming certification or any action points to complete.
  5. Corrective actions are confirmed by sending documentary evidence, pictures, or other media from the Hotel GM to Safehotels within 6 months of the hotel visit date. These are additionally validated during the hotel’s first annual re-certification
  6. Successful hotels are issued with a digital certificate and plaque that is valid for one year and then reassessed on a yearly basis from the date of the previous audit.

For Corporate Travel Managers & TMCs

Certification helps attract guests who prefer verified standards, leading to increased sales and revenue. It also offers differentiation in corporate, MICE, and leisure market RFPs, and provides ROI on existing safety and security investments.

For corporate travel programs we can provide a monthly updated list of certified Safehotels in high-risk locations. Our auditors and quality assurance team have expert knowledge and experience of working in these locations to provide additional insight where required.

For MICE Bookers & Organizers

Safehotels certification simplifies the identification of preferred hotels for safety and security, ensuring a secure environment for meetings, incentives, conferences, and events (MICE).

For many years Safehotel has been a supporter of and partnered with International Congress and Convention Association (ICCA) in producing Crisis Management Guidelines for ICCA members.

For Hotel Guests & Leisure Travelers

Guests enjoy increased confidence and trust in their hotel choice, knowing that safety, security, and hygiene have been independently verified. This leads to peace of mind for a relaxing stay.

Where our recent focus is on working with corporate travel accounts, we are currently working on developing on building relationships with online travel agencies as our leisure and resort hotel portfolio grows.

About Safehotels

Our core values are People, Integrity, and Passion. We prioritize the safety of our customers’ guests and employees, maintain the highest ethical standards, and bring dynamic energy to every aspect of our work.

 

Through a combination of certifying hotels with international hotel chains, promoting awareness and recognition of the certification to corporates and hotel room buyers, by partnering with International SOS, a global leader in International Health & Security Risk Management, gaining recognition from UNISDR and International Congress and Convention Association (ICCA).